Guiding Principles

We believe that values drive our behavior

Guiding Principles

Our Guiding Principles bring us together as a team.

We asked ourselves, what drives us? What are the rules that we strive to live by? After careful consideration, we’ve committed to a set of principles that guide our behavior and every interaction we have with ourselves, our clients and our community.

They are at the center of everything we do. Success will be achieved – for our members, our community, our organization and ourselves – only when we act in accordance with our guiding principles. Our Guiding Principles will motivate our decisions and bring us back to our mission: to provide creative, innovative health and coverage solutions to drive affordable and high quality care experiences that lead to optimal health.

Whether you’re doing business with us, covered by our health plan or a member of our community, you can trust we will act by our Guiding Principles.

  • Promote Optimal Health: We’re here to help our members, our community, and ourselves make real changes that lead to optimal, sustained health outcomes.
  • Build Open and Honest Relationships: We approach every relationship with extraordinary care and empowerment. We treat others with respect, dignity, fairness, and equality -we are accountable, transparent, and truthful.
  • Embrace and Drive Change: We are committed to pursuing excellence and are empowered to take necessary, calculated risks in order to be successful.
  • Be Passionate and Determined: We get excited about our mission and vision and are committed to do whatever it takes to get things done, regardless of our role or position.
  • Pursue Growth and Learning: We never let the organization, our community, or ourselves stand still.
  • Be Good Stewards of Our Resources: We make use of every resource we have, to maximize the return on investment for the long-term benefit of our members and our community.
  • Do What’s Right: We believe that success will follow only when we do the right thing by our members, our community, and our staff. We have the courage to do what’s right, even when it’s difficult.
  • Instill Hope and Build Dreams. We believe our members, our community, and our team each have enormous power to shape their own future. We meet each where they are, help them dream of where they want to be, and work with them to make small changes to make dreams reality.