1200 Ransom Street, Suite 102 Muskegon, MI 49442
Phone: (231) 728-5180 Fax: (231) 728-5160
Hours: 8 a.m. to 5 p.m. Monday–Friday and closed holidays
Drop Box: Available during business hours for payments.

Directions: From Seaway Drive, turn East on Laketon, Peck Street (one way), turn right on Delaware to Ransom. From Apple Ave, turn on Pine Street (towards King Locksmith), right on Dianna Ave., Left on Ransom.

Below is a list of the Access Health staff members and their titles. Please direct any questions to the person listed in the department that best describes the nature of your question. 

Member Services-Yvonne Bullinger
y.bullinger@access-health.org, x103

Business and employee questions about enrollments, terminations, physician changes, and new cards
Form requests
Web site, press release and publications
Any issues not listed here

C3 Coordination- Candy Stevens
c.stevens@access-health.org, x100

To schedule health coaching
To schedule classes
To document a class outside of Access Health
To obtain a class listing or to reschedule a class or meeting
To inquire about group C3 Meetings
Businesses and member inquiries about C3 requirements

New Business Account- Scott Blease
s.blease@access-health.org, x105

Businesses interested in offering Access Health

Claims Administration and Billing- Carol Fricano
c.fricano@access-health.org, x110

Claims payments or issues
Provider contracts and physician updates

Business Billing and Payments- Dawn Luce
d.luce@access-health.org, x112

Business payment questions, premium billing (not terminations or additions), and late payments

Referrals- Amy Forward
a.forward@access-health.org, x101

Medical, treatment and protocol questions
Referrals, Authorizations, and Medical Documentation
Smoking Cessation and Behavioral Health referrals
Medication/Formulary questions

Health Administration- Cheryl Schneider
c.schneider@access-health.org, x102

Behavioral Health referrals
Policies and Procedures
Grievances
Provider Relations
Any health administration question not listed here